Privacy Policy

Last Updated: 27 Nov 2025

Effective Date: 27 Nov 2025

1. Introduction

Welcome to Ambon ("Product", "Platform", "Service"), a product of Purplebox Technologies Pvt. Ltd. ("Company", "we", "us", "our").

We are committed to protecting your privacy while delivering cutting-edge AI consumer and infrastructure solutions. This Privacy Policy explains how we collect, use, process, and share information about you when you access or use our:

  • Websites and SaaS Platforms
  • Mobile Applications (iOS and Android)
  • Browser Extensions and Plugins (Chrome, Edge, Firefox, etc.)
  • Network-Deployed Systems and On-Premise Software
  • APIs, AI Models, and related services

(collectively, the "Services").

By using Ambon, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

We collect information to provide better services to all our users—from figuring out basic stuff like which language you speak, to more complex things like which AI models you find most useful or how you structure your infrastructure queries.

2.1 Information You Provide

  • Account Information: When you create an account, we collect your name, contact details (email, phone number), billing information, and organizational affiliation.
  • User Content (Inputs & Outputs): We collect the data you input into our Services ("Input"), such as text prompts, code, images, files, or voice commands, and the data generated by the Services based on your Input ("Output").
  • Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us.
  • Payment Information: We use third-party payment processors to handle payments. We do not store your full credit card details, but we may store transaction history and billing addresses.

2.2 Information We Collect Automatically

  • Usage Data: We automatically collect information about how you interact with our Services, such as the types of content you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.
  • Device & Technical Data: We collect information from and about the devices you use. This includes IP addresses, browser type, device type, operating system, unique device identifiers (IDs), and crash data.
  • Mobile App Data: If you use our mobile applications, we may request access to device features such as the camera, microphone (for voice prompts), photo library, or push notifications, subject to your permission settings. We also collect device-specific advertising IDs and performance data.
  • Browser Extension Data: If you use our browser extensions, we may collect data regarding the websites you visit (URLs and page content) strictly as necessary to provide the AI assistance features within those contexts, as well as browser version and extension usage statistics.
  • Network & Deployment Telemetry: For systems deployed on your local network or infrastructure (On-Premise/Hybrid), we collect "heartbeat" signals, error logs, configuration metadata, and resource utilization telemetry to ensure system health and license compliance.
  • Cookies and Tracking: We use cookies, pixels, and similar technologies to track activity on our Service and hold certain information to enhance your experience.

3. How We Use Your Information

We use the information we collect for the following purposes, granting us the operational freedom to innovate and maintain our Services:

3.1 Providing Services

To operate, maintain, and provide the features and functionality of the Service across all platforms (Web, Mobile, Browser, Network), including processing your Inputs and generating Outputs, managing your account, and billing.

3.2 Service Improvement & AI Research

Crucially, we use your Information, including User Content, to:

  • Analyze usage trends and user behavior.
  • Train, test, and improve our AI models and algorithms.
  • Develop new products, services, features, and functionality.
  • Debug and troubleshoot technical issues.

3.3 Infrastructure Optimization

For our infrastructure and network-deployed clients, we analyze traffic patterns and resource usage to optimize server allocation, prevent latency, and improve the overall efficiency.

3.4 & 3.5 Marketing & Security

To communicate with you regarding updates and promotions (unless opted out), and to detect fraud, abuse, and security risks.

4. How We Share Your Information

  • Affiliates and Subsidiaries: Information may be shared with companies owned or operated by Purplebox Technologies Pvt. Ltd.
  • Service Providers: Vendors who perform services on our behalf (e.g., hosting, analytics).
  • Business Transfers: In case of mergers, acquisitions, or bankruptcy.
  • Legal Requirements: To comply with laws or protect rights and safety.
  • Aggregated or De-Identified Data: Shared with partners or for public research.

5. AI Accuracy and Liability Disclaimer

Use of AI: The Services utilize artificial intelligence and machine learning technologies.

  • Probabilistic Nature: You acknowledge that AI systems are probabilistic and may produce inaccurate, incorrect, offensive, or biased Outputs ("Hallucinations").
  • No Reliance: You should not rely on the Services for professional advice. You are responsible for evaluating the accuracy of any Output.
  • Limitation: Purplebox Technologies Pvt. Ltd. makes no warranties regarding the accuracy, reliability, or completeness of the Outputs.

6. Data Retention

We retain your personal information and User Content for as long as necessary to fulfill the purposes outlined in this policy. We may retain Usage Data and User Content for internal analysis and model training purposes indefinitely, consistent with applicable laws.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete your data.

  • Mobile & Browser Settings: Manage permissions in device/browser settings.
  • Opt-Out of Training: Controls may be available in account settings.
  • Marketing: Unsubscribe via email links.

8. International Data Transfers

Purplebox Technologies Pvt. Ltd. operates globally. Your information may be transferred to computers located outside your jurisdiction. By using Ambon, you consent to this transfer.

9. Security

We use commercially reasonable measures to protect your information, but no method is 100% secure. For network-deployed systems, you share responsibility for securing your environment.

10. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.